よくある質問
Frequently Asked Questions (FAQ)
1. What are the shipping costs?
- Within Germany: Shipping is free for all orders.
- Within the EU: Free for orders over €150. Shipping costs are calculated at checkout for smaller orders.
- International: Costs vary and are calculated at checkout.
2. How long does delivery take?
- Germany: 2-3 business days.
- EU: 3-5 business days.
- International: Up to 10 business days.
3. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
4. How can I track my order?
Once dispatched, you'll receive an email with a tracking number to track your order.
5. What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unused and in their original condition. Contact customer service to initiate a return.
6. How can I contact customer service?
Email us at support@chosay.com or use the contact form on our website.
7. What payment methods do you accept?
We accept credit/debit cards, PayPal, and other payment methods displayed during checkout.
8. Are there any additional taxes or duties for international orders?
International orders may incur customs duties and taxes, which are the recipient's responsibility. Check with your local customs office for more information.
9. Can I change or cancel my order after placing it?
Contact us as soon as possible. Changes or cancellations may not be possible if the order has already been processed.
10. Do you offer gift wrapping?
We currently do not offer gift wrapping, but all items are carefully packaged for delivery.
